Pro Image Sports has partnered with Route to provide every customer the chance to have a worry-free shipping experience for a low additional cost. When placing an order, you may also opt-in to Route SMS tracking to receive text messages updates on your order.
If you opted in to package protection, please visit claims.route.com and have your email and order number ready. If you opted out of package protection at checkout, we cannot replace or issue a refund on stolen or lost goods.
Check with your local Pro Image Sports to see if they'll accept the item. There is a small chance it came from a store in your area. If not, please start the return process at proimagesports.com/pages/returns
Our website is essentially an online marketplace for Pro Image Sports franchises across the country, meaning your package could be coming from any of our franchise locations nationwide. Your packing slip and shipping label when you receive the item will have details on where it came from.