FAQs
What should I do if I want to return an item, but the store I purchased it from is currently closed?
Contact the store owner individually to start the return process. Return policy periods may be extended in unique situations.
How do I inquire about donations to local fundraisers?
Please contact your local store to inquire about donations.
Can I redeem a Pro Image Sports gift card online?
Gift cards cannot be used online at this time.
How do I apply to work at a Pro Image Sports store?
Each Pro Image Sports is independently owned and operated, for employment opportunities you much contact the store directly.
Does Pro Image Sports buy memorabilia, used apparel, trading cards, etc?
No, Pro Image Sports does not purchase any goods.
How can I see if a product is in-stock at a particular store?
Please contact your local store to inquire about inventory.
If I bought an item online, can I return it in store?
Check with your local Pro Image Sports to see if they'll accept the item. If not, you'll be issued a refund by mailing the item back.
Where is my package coming from?
Our website acts as an online marketplace, meaning your package could be coming from any of our franchise locations nationwide.
How do I cancel my order once it's already been placed?
Send an email to service@proimagesports.com requesting to cancel the order. We'll email you back with further instructions.
I received a notification my package was delivered by it's not on my front porch or in my mailbox. What do I do now?
See if a family member or neighbor received your package for you. If not, contact your mailman or post office to receive more information about the missing order.
The item I ordered does not fit. How do I start return process?
To initiate a return, send an email to service@proimagesports.com with your contact information and order number. We'll email you instructions for returning your product. From there, ship you unused product in its original packaging to the address identified in our email.
Note: Original delivery fees are refunded only if the return are for defective products, products that were not described accurately, or incorrect orders. You're responsible for shipping the products back to us — we recommend using a trackable shipping method.